Enterprise applications of AI
A large percentage of enterprises have already implemented some type of artificial intelligence software to improve their business, be it chatbots for customer service or machine learning for predictive analytics. Find information about those enterprise AI applications and many more emerging uses of AI.
Top Stories
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Podcast
08 Apr 2024
Musicians and the fight for fairness in the age of GenAI
Artists say generative AI systems are threatening their livelihoods. Jenn Anderson-Miller, CEO of music licensing company Audiosocket, has ideas about how to address the issue. Continue Reading
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News
04 Apr 2024
Dissecting the musicians' open letter to AI vendors
The letter attempts to play on public sympathy and move AI technology vendors to take some action toward fairness. It also brings up the question of data ownership. Continue Reading
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News
02 Apr 2024
AI assistant from Tableau targets efficiency, deep analysis
The analytics vendor's copilot can recommend questions that might lead to otherwise undiscovered insights as well as understand follow-up questions that result in deep analysis. Continue Reading
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Feature
28 Mar 2024
AI a top trend for supply chain, but experts urge caution
AI is being adopted for company supply chains, but organizations should guard against hype and assess the business value and feasibility of these applications. Continue Reading
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Opinion
28 Mar 2024
IT leaders curb GenAI enthusiasm at Enterprise Connect
IT leaders at Enterprise Connect expressed enthusiasm for GenAI experimentation in customer experience as well as circumspection that vendors should take on board. Continue Reading
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News
27 Mar 2024
Adobe intros new GenAI tools and apps for marketers
The new applications and tools are for marketers looking to connect the different processes of the content supply chain in a safe and responsible manner. Continue Reading
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News
26 Mar 2024
Writer Inc.'s new AI tool generates voice of marketers' content
As generative AI technology grows in marketing, personalized tools such as these help brands define their style. It makes sure what's generated is on brand with a company's message. Continue Reading
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Tip
26 Mar 2024
4 AI use cases for quality control in manufacturing
Learn how the integration of AI and machine learning into manufacturing processes can help organizations meet quality control needs, such as defect detection and waste reduction. Continue Reading
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Tip
26 Mar 2024
Testing generative AI apps
With generative AI apps rising in popularity, QA professionals should be aware of their unique failure modes. Learn what testers need to consider when handling these tools. Continue Reading
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Tip
25 Mar 2024
5 challenges of using AI in manufacturing
Some manufacturers might find integrating AI into existing operations to be a complex process. Learn key strategies to help solve these challenging issues before implementation. Continue Reading
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Podcast
25 Mar 2024
Security, bias risks inherent in GenAI black box models
Language models are stochastic models that generate output based on data upon which they have been trained. Often, these models are a closed black box. That leads to many problems. Continue Reading
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News
21 Mar 2024
Nvidia unveils text-to-3D AI research project
The new model helps generate 3D images faster. It was trained on different animals and objects using the vendor's A100 GPU and prompts generated with OpenAI's ChatGPT. Continue Reading
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News
19 Mar 2024
Microsoft hires DeepMind co-founder amid Google-Apple news
DeepMind's cofounder will head a new division that focuses on Copilot. The move comes amid talk that Microsoft's rival's LLM might be incorporated into the iPhone. Continue Reading
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Feature
19 Mar 2024
Deriving value from generative AI with the right use case
The technology will be valuable to tech vendors. For users, a return on investment will depend on the applications as well as whether enterprises choose to build or buy their models. Continue Reading
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News
19 Mar 2024
SAP, Nvidia partner to boost Business AI development
SAP and Nvidia are working together to combine platforms and services that help customers build business-specific generative AI capabilities across SAP's cloud products. Continue Reading
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Tip
18 Mar 2024
Compare enterprise generative AI deployment options
To pick the best generative AI deployment model for your organization, examine how cloud and on-premises approaches fit into your security, cost, infrastructure and network needs. Continue Reading
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Definition
18 Mar 2024
cloud application
A cloud application, or cloud app, is a software program where cloud-based and local components work together. Continue Reading
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Feature
07 Mar 2024
How AI is transforming project management
As the project management field increasingly embraces AI-powered software, the benefits can help organizations thrive -- but only if the risks are properly considered too. Continue Reading
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News
06 Mar 2024
Salesforce users empowered to build no-code Einstein Copilots
Salesforce admins and developers can build custom generative AI assistants for workflows across the platform for sales, service, marketing and e-commerce. Continue Reading
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Tip
05 Mar 2024
Generative AI's effect on content management systems
Generative AI's ability to create content can enhance workflow automation within a CMS. Yet, organizations must implement guardrails to ensure data privacy and content quality. Continue Reading
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Definition
05 Mar 2024
model-based systems engineering (MBSE)
Model-based systems engineering (MBSE) uses models to share information across collaborators in the design, development, test and operation of complex systems. Continue Reading
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Opinion
04 Mar 2024
Is hyperscale NAS the future of storage in the AI era?
Storage for AI workloads will require high capacity and performance. Some vendors have started to tackle this issue, for example with global file system technology. Continue Reading
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Feature
29 Feb 2024
AI washing explained: Everything you need to know
With hype comes the hucksters. Learn how companies exaggerate the involvement of AI in their products and services, and how to avoid falling for AI washing. Continue Reading
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Feature
28 Feb 2024
Autonomous AI agents: A progress report
Now in the early stages of development, AI agents using LLMs might one day number in the billions, operate networks of interconnected ecosystems and alter the commercial landscape. Continue Reading
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Tip
27 Feb 2024
Gemini vs. ChatGPT: What's the difference?
ChatGPT took early lead among AI-generated chatbots before Google answered with Gemini, formerly Bard. While ChatGPT and Gemini perform similar tasks, there are differences. Continue Reading
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Answer
26 Feb 2024
How does Microsoft 365 Copilot pricing and licensing work?
Getting access to Copilot for Microsoft 365 may be a simple process or almost completely unfeasible at this time, depending on the organization that wants to deploy it. Continue Reading
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News
26 Feb 2024
Podcast: 2024 the year of ROI for generative AI
Generative AI technologies are proliferating rapidly, but vendors and investors are looking to monetize AI models, a pivot from last year's innovative frenzy. Continue Reading
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News
22 Feb 2024
Intel Foundry launches as enterprise AI surges
If the trend continues, enterprises will need more AI chip suppliers to help stabilize prices and meet the demand for AI processing at the edge and the data center, experts said. Continue Reading
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Answer
22 Feb 2024
What is the role of generative AI in enterprise search?
Enterprise search employs AI to enrich content, identify objects and organize information. Yet, the rise of generative AI is likely to transform these processes even further. Continue Reading
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Tip
22 Feb 2024
Comparing Microsoft Teams Premium vs. Copilot in Teams
Explore Microsoft Teams Premium and Copilot to understand their AI productivity features and select the product license best suited for your team's needs. Continue Reading
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News
21 Feb 2024
Google releases new family of open models: Gemma
The cloud provider's new models compete with Meta's Llama 2 open source model. Google incorporates responsible AI standards that should appeal to enterprises. Continue Reading
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Tip
21 Feb 2024
AI and compliance: Which rules exist today, and what's next?
The AI regulatory landscape is still racing to catch up with the fast pace of industry and technological developments, but a few key themes are starting to emerge for businesses. Continue Reading
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News
21 Feb 2024
Taste intelligence and AI vendor raises $25 million
Qloo raised $25 million in series C funding. Using machine learning, the vendor helps customers predict consumer tastes and makes it actionable through an API. Continue Reading
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Definition
15 Feb 2024
ServiceNow
ServiceNow is a software company that provides a cloud-based, AI-driven platform for automating multiple management workflows in enterprises. The company specializes in IT service management, IT operations management and IT business management. Continue Reading
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News
15 Feb 2024
Google updates AI model Gemini, adds 1M context window
The cloud provider's 1.5 Pro model has the largest context window seen in the market. Despite its innovation, it still needs to show the applicability of its model for enterprises. Continue Reading
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Definition
15 Feb 2024
natural language processing (NLP)
Natural language processing (NLP) is the ability of a computer program to understand human language as it’s spoken and written -- referred to as natural language. Continue Reading
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News
13 Feb 2024
Otter.ai rolls out cross-platform Meeting GenAI
The vendor's new tools will appeal to users who access the application across different meeting platforms. However, it could face resistance from companies that use one platform. Continue Reading
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News
13 Feb 2024
Pega GenAI Blueprint aims at application design processes
While the vendor's use of the technology is similar to others in the low-code market, its focus on design differentiates it. The platform enables collaboration. Continue Reading
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Opinion
12 Feb 2024
AI news highlights: Gemini Ultra, Cisco-Nvidia partnership
Explore last week's AI highlights with analyst Mike Leone's roundup of top news headlines, including updates to Google's Gemini Ultra and strategic acquisitions and partnerships. Continue Reading
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Podcast
12 Feb 2024
Podcast: AI, hiring and the need for humans in the loop
An HR expert joins the 'Targeting AI' podcast to explain the need for humans in recruiting along with tech to help prevent algorithmic bias and why some laws don't go far enough. Continue Reading
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Feature
09 Feb 2024
Manufacturing group uses AI for EHS safety compliance
To pinpoint risky and dangerous incidents in workplace environments without having to sift through thousands of data points, a manufacturing group turned to Benchmark Gensuite. Continue Reading
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Tip
09 Feb 2024
Microsoft Dynamics 365 vs. Salesforce: How do they differ?
Microsoft Dynamics 365 and Salesforce both help organizations streamline sales, service and marketing processes. Yet, they differ in architecture and integration capabilities. Continue Reading
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Opinion
07 Feb 2024
FTC inquiry, Claypot acquisition and more recent AI news
Enterprise Strategy Group analyst Mike Leone breaks down five of the most significant news developments in generative AI from the past week. Continue Reading
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Tip
07 Feb 2024
How AI is transforming unified communications
AI in unified communications can take employee collaboration and productivity to the next level. But AI does carry risks that enterprises must first address to maximize adoption. Continue Reading
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Definition
06 Feb 2024
explainable AI
Explainable AI (XAI) is artificial intelligence (AI) that's programmed to describe its purpose, rationale and decision-making process in a way that the average person can understand. Continue Reading
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Tip
05 Feb 2024
Shadow AI poses new generation of threats to enterprise IT
AI is all the rage -- and so is shadow AI. Learn how unsanctioned use of generative AI tools can open organizations up to significant risks and what to do about it. Continue Reading
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Definition
01 Feb 2024
graph neural networks (GNNs)
Graph neural networks (GNNs) are a type of neural network architecture and deep learning method that can help users analyze graphs, enabling them to make predictions based on the data described by a graph's nodes and edges. Continue Reading
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Definition
30 Jan 2024
Retrieval-Augmented Language Model pre-training
A Retrieval-Augmented Language Model, also referred to as REALM or RALM, is an artificial intelligence language model designed to retrieve text and then use it to perform question-based tasks. Continue Reading
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Opinion
30 Jan 2024
How contact center modernization plays into AI strategies
Contact center workers want to work in different ways, so more leaders are experimenting with GenAI. ESG research explores the maturity of contact center tech. Continue Reading
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Definition
30 Jan 2024
autonomous artificial intelligence (autonomous AI)
Autonomous artificial intelligence (AI) is a branch of AI in which systems and tools are advanced enough to act with limited human oversight and involvement. Continue Reading
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Tip
29 Jan 2024
Compare the top 10 marketing automation software
With the right marketing automation software, marketers can streamline their workflows and focus more on creative tasks. This list compares the top vendors in this space. Continue Reading
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Tip
29 Jan 2024
10 top talent management software systems in 2024
Learn the top talent management software vendors and the advantages and disadvantages of each as well as important talent management software implementation considerations. Continue Reading
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Feature
25 Jan 2024
What does generative AI mean for the legal sector?
Generative AI tools such as ChatGPT are entering law practices, promising more efficiency and less time spent on rote tasks. But risks remain around accuracy, ethics and privacy. Continue Reading
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Feature
25 Jan 2024
A guide to artificial intelligence in the enterprise
AI in the enterprise is changing how work is done, but companies must overcome various challenges to derive value from this powerful and rapidly evolving technology. Continue Reading
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News
24 Jan 2024
Pegasystems unveils AI assistant for knowledge management
The workflow automation vendor aims to simplify informational querying processes with an iterative conversational interface that can automatically search all data sources. Continue Reading
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News
23 Jan 2024
ElevenLabs' funding success shows growth of AI voice market
The startup has quickly raised a total of $101 million, reflecting the fast growth of new technologies like deep neural networks. Along with growth comes challenges. Continue Reading
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News
23 Jan 2024
Watsonx AI bots assist IBM Consulting in client GenAI projects
IBM Consulting rolls out role-based bots to streamline consultants' work as they enable digital transformation for customers. Continue Reading
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Tip
23 Jan 2024
Top AI recruiting tools and software of 2024
AI is infiltrating every corner of recruiting and talent acquisition. Here's how to evaluate AI tools, and 13 that merit serious consideration. Continue Reading
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Tip
22 Jan 2024
Artificial intelligence vs. human intelligence: Differences explained
Artificial intelligence is humanlike. There are differences, however, between natural and artificial intelligence. Here are three ways AI and human cognition diverge. Continue Reading
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Tip
19 Jan 2024
On premises vs. cloud pros and cons, key differences
Immersed in the 'should I stay or should I go' cloud migration debate? Before vacating the premises and moving 'up there,' ponder these advantages and disadvantages. Continue Reading
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Definition
19 Jan 2024
conversational AI (conversational artificial intelligence)
Conversational AI (conversational artificial intelligence) is a type of AI that enables computers to understand, process and generate human language. Continue Reading
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News
18 Jan 2024
AI startup Writer expands LLMs with multilingual capabilities
Multilingual LLM capabilities make generative AI more accessible in non-English-speaking countries. However, they must be accurate. Continue Reading
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Definition
18 Jan 2024
What is generative AI? Everything you need to know
Generative AI is a type of artificial intelligence technology that can produce various types of content, including text, imagery, audio and synthetic data. Continue Reading
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Feature
17 Jan 2024
Challenges the fintech industry faces with generative AI
As the new technology has exploded in other industries, financial organizations are also exploring how they can apply it. However, regulatory requirements hinder fast adoption. Continue Reading
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News
17 Jan 2024
Microsoft delivers Copilot Pro, eliminates 300 seat minimum
Copilot Pro, a faster version of Microsoft's AI tool, debuts with features such as 'roll your own GPT,' where users can build custom LLMs, along with looser license requirements. Continue Reading
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Feature
16 Jan 2024
Democratization of AI creates benefits and challenges
What happens when you expand the use of AI beyond a circle of experts? To prevent business challenges, leaders must make smart investments in AI tools and training for workers. Continue Reading
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Definition
12 Jan 2024
What is hybrid cloud? The ultimate guide
A hybrid cloud is a cloud computing environment that uses a mix of on-premises, private cloud and third-party public cloud services with orchestration among these platforms. Continue Reading
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Feature
11 Jan 2024
AI regulation: What businesses need to know in 2024
The rapid evolution and adoption of AI tools has policymakers scrambling to craft effective AI regulation and laws. Law professor Michael Bennett analyzes what's afoot in 2024. Continue Reading
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News
11 Jan 2024
OpenAI GPT Store allows developers to share custom GPT apps
The AI vendor introduced the highly anticipated store that enables developers to share their applications. It also introduced a new collaborative workspace for employees. Continue Reading
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News
10 Jan 2024
Zendesk acquires Klaus for AI-backed quality assurance in CX
The customer service vendor acquires the vendor to build out its workforce management capabilities and bring a more integrated experience for users with both applications. Continue Reading
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News
09 Jan 2024
OpenAI's fair use claim against The New York Times lawsuit
The AI vendor claims it is widely accepted to use materials from the internet to train AI models. It also suggested that the Times manipulated models to regurgitate old materials. Continue Reading
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Tip
09 Jan 2024
How to overcome the top 6 marketing automation challenges
Marketing automation tools can improve employee productivity if organizations avoid common pitfalls, such as poor planning and a lack personalized messaging. Continue Reading
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News
09 Jan 2024
The need for tools such as Getty Generative AI by iStock
The model, based on Nvidia Picasso, comes as copyright lawsuits against AI vendors widen. It competes with other image-generating models such as Adobe Firefly and Midjourney. Continue Reading
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Video
08 Jan 2024
What is sentiment analysis?
Learn how AI is used to perform sentiment analysis, the different categories of sentiment that can be identified and how the analysis can be used to improve customer satisfaction. Continue Reading
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Video
05 Jan 2024
What is natural language processing (NLP)?
NLP enables computers to understand language like humans. This video explores its techniques, applications and challenges, highlighting its importance in businesses. Continue Reading
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Tip
05 Jan 2024
7 keys to an effective hybrid cloud migration strategy
Cloud readiness, storage costs, network lag and metrics can make or break the choice to move data, applications and workloads to today's more complex hybrid cloud environment. Continue Reading
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Tip
04 Jan 2024
8 hybrid cloud security challenges and how to manage them
Hybrid cloud's benefits are many and varied but so are the security issues surrounding integration, compatibility, governance, compliance, APIs, visibility and responsibility. Continue Reading
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Feature
04 Jan 2024
10 top AI and machine learning trends for 2024
Custom enterprise models, open source AI, multimodal -- learn about the top AI and machine learning trends for 2024 and how they promise to transform the industry. Continue Reading
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Tip
02 Jan 2024
Pros and cons of 10 common hybrid cloud use cases
For businesses contemplating the advantages and disadvantages of their applications living in a distributed cloud infrastructure, take a cue from these hybrid cloud use cases. Continue Reading
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Feature
28 Dec 2023
The future of hybrid cloud: What to expect in 2024 and beyond
For companies modernizing their business operations, hybrid cloud's embrace of AI, edge computing and integration promises unique levels of flexibility, security and control. Continue Reading
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Definition
27 Dec 2023
hyperautomation
Hyperautomation is a framework and a set of advanced technologies for scaling automation in the enterprise. The ultimate goal of hyperautomation is to develop a process for automating enterprise automation. Continue Reading
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Tip
21 Dec 2023
The top 5 benefits of AI in banking and finance
The strategic deployment of AI in banking and finance can bring substantial benefits. Learn about how AI tools are transforming financial services and the risks to be mindful of. Continue Reading
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Feature
21 Dec 2023
The top 4 content management trends in 2024
Content management trends like generative AI, compliance, workflow automation and cloud deployment can help organizations automate processes and support remote work. Continue Reading
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Feature
19 Dec 2023
Catch up on the top AI news of 2023
Look back on a hectic year in AI and get up to speed for 2024 by catching up on some of TechTarget Editorial's top AI news stories from the past year. Continue Reading
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Feature
19 Dec 2023
Five generative AI trends to look for in 2024
The boom will persist as enterprises become acclimated to the technology. More enterprises will start using genAI systems and organizations will incorporate governance measures. Continue Reading
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News
18 Dec 2023
Veeam exec illustrates how AI fits into backup, recovery
Veeam CTO Danny Allan details the impact of AI on backup and how his company uses the tech. He also discusses what he's heard from users about Broadcom's VMware acquisition. Continue Reading
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Feature
18 Dec 2023
How AI is shaping the future of ERP
Generative AI and other machine learning tools are being added to ERP at a rapid pace, bringing new levels of automation and efficiency to business processes across the enterprise. Continue Reading
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News
15 Dec 2023
Small language models an emerging GenAI force
Enterprises are unwilling to pay for large language models to accomplish simple business tasks with generative AI. They're looking at cheaper small language models. Continue Reading
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Feature
14 Dec 2023
5 important contact center AI features and their benefits
The most important contact center advancements will revolve around AI. Examine the use of AI technology in the contact center and the benefits these features deliver. Continue Reading
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Opinion
13 Dec 2023
6 generative AI predictions for 2024
Analyst Mike Leone predicts what's next for generative AI -- from open source to regulatory shifts -- offering a comprehensive view of where the industry is headed in 2024. Continue Reading
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Feature
11 Dec 2023
How generative AI could change healthcare
Generative AI has joined the ranks of healthcare professionals in early use cases from medical research to patient communications. AI at scale isn't far behind. Continue Reading
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Feature
11 Dec 2023
Big money investments, not acquisitions, fuel GenAI startups
With the generative AI explosion comes a new trend for the tech giants. Instead of buying smaller companies, big cloud vendors are partnering with the startups. Continue Reading
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News
11 Dec 2023
Atlassian releases AI capabilities for Jira and Confluence
The new capabilities show the rising prominence of software development copilots and lay the foundation for better knowledge management in an organization. Continue Reading
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Feature
08 Dec 2023
Generative AI as a copilot for finance and other sectors
While many fear that the popularity of large language models could lead to job loss and replacement, some industries such as finance and education are using AI to augment workers. Continue Reading
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News
08 Dec 2023
Fossil's experience building an internal AI image generator
AI hallucinations are generally considered a bug of the technology to be worked out as it evolves. But uncanny and imaginative AI-generated output can sometimes be a benefit. Continue Reading
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News
07 Dec 2023
How generative AI is changing the fashion industry
The industry is using AI technology in design and skin care. Some companies are going beyond generative tools, using computer vision and augmented reality. Continue Reading
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Tip
06 Dec 2023
How to implement AI into cloud management and operations
AI is becoming a transformative feature of cloud, but it means nothing if you don't have a proper strategy. Find out how to fold AI into management practices. Continue Reading
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Feature
06 Dec 2023
In 2023, generative AI made inroads in customer service
This year saw the rise of new intelligent capabilities for contact centers to support human and virtual agents in their abilities to deliver effective answers and services faster. Continue Reading
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News
04 Dec 2023
AWS customers grapple with generative AI shortfalls
Enterprises fear failing to accommodate technical immaturity, ensure data security and governance, prevent biases built into models, and correct the erroneous responses of LLMs. Continue Reading
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Podcast
04 Dec 2023
AI-assisted driving here long before autonomous vehicles
An AI-powered driver assist platform from Nauto helps fleet drivers deliver their goods safely. Using voice commands, the system acts as a real-time coach. Continue Reading
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Answer
30 Nov 2023
AI speech technology offers enterprises benefits, risks
AI offers intriguing prospects to companies looking for ways to get more value from their speech recognition systems. But be wary of expecting too much, too fast. Continue Reading
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News
29 Nov 2023
AWS intros new GenAI tools for images and model training
The tech giant's new image generator produces realistic images while also providing features for editing. SageMaker HyperPod helps reduce training times for foundation models. Continue Reading