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News
Microsoft unbundles Teams, but change won't affect market
Microsoft's decision to separate out Teams from its Office 365 and Microsoft 365 products might satisfy regulators, but won't change adoption trends.
Manage
Creating equity for women in communications and technology
Creating a more equitable workplace starts at the top. Female IT leaders at Enterprise Connect explain how to create a culture that supports women in communications.
News
Everything Enterprise Connect 2024: News, trends and insights
Check out our news and analysis from Enterprise Connect, one of the largest enterprise communications and collaboration conferences happening in 2024.
News
Avaya simplifies contact center line, inks Zoom partnership
Zoom to work natively in Avaya hardware-software work collaboration environments; Avaya revamps contact center lineup to reflect changing CX landscape.
Trending Topics
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Collaboration & Communication Security Manage
Ensuring collaboration tool compliance and governance
Collaboration tool compliance and governance have grown increasingly complex as organizations adopt cloud-based tools that generate different types of content and data.
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Communications Platforms & Integrations Evaluate
7 AI meeting assistants to consider in 2024
AI meeting assistants are packed with powerful features to improve employee productivity and meeting workflows. So, which AI tool is best for your organization?
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VoIP & IP Telephony Get Started
VoIP codecs explained: How to optimize VoIP quality
The key to a high-quality VoIP call is the right codec. Explore common codecs, their features and potential drawbacks to choose the right one for VoIP optimization.
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Video Conferencing & Visual Collaboration Get Started
Teams Rooms vs. Zoom Rooms: What's the difference?
Both Teams Rooms and Zoom Rooms offer compelling video conferencing services, but there are important distinctions between the two.
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Collaboration Software News
Microsoft unbundles Teams, but change won't affect market
Microsoft's decision to separate out Teams from its Office 365 and Microsoft 365 products might satisfy regulators, but won't change adoption trends.
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UCaaS & Cloud-Based UC News
Everything Enterprise Connect 2024: News, trends and insights
Check out our news and analysis from Enterprise Connect, one of the largest enterprise communications and collaboration conferences happening in 2024.
Find Solutions For Your Project
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Evaluate
AI communications features key when assessing UC vendors
UC vendors are adding more AI capabilities with each software release. What's the best way to ensure vendors' capabilities align with your goals?
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Ultimate guide on enterprise unified communications strategy
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Enterprise Connect 2024 brings AI reality check
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7 AI meeting assistants to consider in 2024
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Problem Solve
5 remote work communication challenges and how to fix them
Remote work communication is only as effective as the supporting technology and its users. Learn the challenges of remote work communication and how to address them.
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Comparing Microsoft Teams Premium vs. Copilot in Teams
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How quantum networking and UC intersect
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Harnessing UC tools to address proximity bias in the workplace
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Manage
Creating equity for women in communications and technology
Creating a more equitable workplace starts at the top. Female IT leaders at Enterprise Connect explain how to create a culture that supports women in communications.
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6 workplace benefits of immersive learning with AR and VR
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Strategic benefits of managed UC services
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Can Microsoft Teams chat be monitored?
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E-Handbook | October 2021
UCaaS technology bridges digital workspaces near and far
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E-Handbook | December 2020
Time to move to UCaaS? UC's future indeed looks 'cloudy'
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E-Handbook | January 2020
Collaboration tools are shifting work culture in new ways
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Buyer's Handbook | August 2019
A detailed guide to unified communications platforms
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Buyer's Handbook | June 2019
Find the best UCaaS providers and products to meet your needs
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Unified Communications Basics
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Get Started
Teams Rooms vs. Zoom Rooms: What's the difference?
Both Teams Rooms and Zoom Rooms offer compelling video conferencing services, but there are important distinctions between the two.
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Get Started
Mobile unified communications: Everything you need to know
Mobile unified communications is becoming an increasingly important strategy for businesses of all types and sizes. Here's everything you need to know about mobile UC.
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Get Started
The latest video conferencing standards and protocols
A new crop of video conferencing standards could help boost performance, but not every standard will be adopted by every vendor.
Multimedia
Blog: Unified Communications Nation
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Why organizations need SIP services now
Whether you realize it or not, your company needs Session Initiation Protocol. As legacy telephony networks wind down and cloud-based voice services continue to grow, SIP services are necessary to ...Continue Reading
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Advanced huddle room technology improves experience
Fitting huddle rooms with audio and video isn't as simple as taking an offering meant for the boardroom and putting it in a smaller space. Due to their size, huddle rooms present a unique set of ...Continue Reading
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Recapping Enterprise Connect 2024
Enterprise Strategy Group analysts recap the top trends at Enterprise Connect 2024, including generative AI for UC and CX, the need for AI governance and the digital workplace.
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Team collaboration software
Microsoft unbundles Teams, but change won't affect market
Microsoft's decision to separate out Teams from its Office 365 and Microsoft 365 products might satisfy regulators, but won't change adoption trends.
-
Contact center as a service
Avaya simplifies contact center line, inks Zoom partnership
Zoom to work natively in Avaya hardware-software work collaboration environments; Avaya revamps contact center lineup to reflect changing CX landscape.
Unified Communications Definitions
- cloud telephony (cloud calling)
- What is UCaaS? Unified communications as a service guide
- quality of service (QoS)
- bring your own carrier (BYOC)